Moonhac pieces are made to order through carefully selected production partners. This policy aligns with the Printify fulfillment policy that supports our products.
Damaged, misprinted, or defective items
If an item arrives damaged, misprinted, or with a manufacturing defect, email sales@moonhac.com within 30 days of delivery. Please include your order number and clear photos of the item and its packaging.
Once the issue is reviewed, we will arrange an eligible replacement or refund. You normally do not need to return a damaged item unless we specifically ask you to do so.
Made-to-order items
Because each piece is produced after an order is placed, we cannot offer returns or exchanges for a change of mind, an incorrect size or color selection, or a preference for a different design after production has begun.
Cancellations and changes
Contact us as soon as possible if you need to cancel or change an order. We can help only while it has not entered production. Once production begins, changes and cancellations may no longer be possible.
Delivery issues
Customers are responsible for providing a complete and accurate shipping address. If a parcel is returned because an address was incomplete or incorrect, a reshipment may require a new shipping charge. If your order appears lost or has not arrived, contact us and we will investigate with the carrier and production partner.